Your car is the second largest investment you are
likely to make. Preserve its value and your safety
by having it repaired professionally.
Never drive a car that could be unsafe because of
damages.
Some insurance companies may want you to visit
their drive-in claims center before having your car
repaired. You can do this, or you may leave
your car at our shop and ask that the insurance
company inspect the car here.
There is no law requiring you to obtain more than
one estimate or appraisal.
You have the right to go to the repair shop of your
choice. Your insurance company can not require
you to go to a particular shop.
Differences in repair estimates are common. A
lower estimate may not include all necessary work.
If you are not sure why one estimate is different
from another you have received, please ask us.
Choose a shop that has unibody repair equipment
and certified (by I-CAR or ASE, for example)
technicians.
Ask if the shop will be using genuine manufacturer
(OEM) replacement parts.
Ask if the shop offers a repair warranty.
Let us help you negotiate your claim with the
insurance company.
STOP! If you are able, move yourself and your
vehicle to a safe place. If your vehicle can not be
moved turn on the emergency flashers. Remember,
standing in the street can be dangerous so move to
a safe place.
Call 911: If any party is injured.
Call: Police if necessary.
Remain Calm: Control your temper. Do not say or
do something you may later regret.
DO NOT: Admit fault to anyone. Only discuss the
accident with a police officer.
Be Prepared: Have a notepad, pens and disposable
camera in your glove box.
Exchange the Following Important Information
with the Other Driver Involved: name, address,
phone numbers (home, work and cell), driver’s
license numbers, and each other’s vehicle year,
make, model, color and license plate number.
Obtain Insurance Information: Ask to see driver’s
insurance card and make note of the name on
the policy, name of insurance company, policy
number, effective dates, and telephone number.
Obtain Witness Information: Get names, addresses,
and telephone numbers from each witness.
Contact Your Insurance Company
